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Have questions or concerns?

Feel free to contact the Marx team at any time.

Our support staff is available Monday through Friday 7:00AM to 6:00PM. We do our best to answer all support tickets within 24 hours. If you’re interested in what Marx has to offer, you can send in an inquiry and you’ll be contacted by a member of our sales team.

Fill out the details and we will get in touch with you

Corporate Office

Level 37 West Tower, 
World Trade Center,
Echelon Square,
Colombo – 01, Sri Lanka.

Operations Office

No. 14,
Sir Baron Jayatilake Mawatha,
Colombo – 01,
Sri Lanka.

Find answers to your questions.

Is the Mobile App secure?

Yes! We use industry-leading security technology, conforming to PCI-DSS information security standards. We have met the regulatory security compliances requirements and have been audited by Tech CERT. Generally, mobile payments are even safer than paying physically with cash or cards. Instead of your actual bank or card details, the merchant receives an encrypted version of your financial details where you are protected with our security for every transaction. However, any person who has access to your mobile device and PIN can access your account.

What payment options can be added?

Any local bank current and savings accounts facilitated by Justpay Any bank VISA/MASTER/AMERICAN EXPRESS/ DISCOVER and DINERS CLUB.

Can I set a standing order/ scheduled payment?

Yes, you can schedule all your monthly bill payments and pay in bulk or individually once you are been prompted

How do I split payments?

You can split payments with your bank account and rewards points or credit/debit card with rewards points on the payment method screen.

I have more doubts

Need help with the Marx app? Contact us right away!

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MarxPay Trust

Your money is safe. You can make a refund request for card payments up to 90 days after the original payment.

24X7 Help

If we fall short of your expectations in any way, let us know.

100% Assurance

If you face any issue, your money is immediately refunded. Sit back shop on.

Be Safe. Be Vilgilant

Please do not share your Marx Wallet password, Marx PIN, OTP, ATM card PIN, Credit/Debit card PIN or any other confidential information with anyone even if he/she claims to be from Marx. We advise our customers to completely ignore such communications report to us at cybersecurity@marx.lk

Disclaimers

Marx Wallet is issued by Crossborder Payments (Private) Limited.
Cashback is ‘Marx wallet loyalty points cashback’ given by ‘Marx Rewards’ payment platform. It can be used to pay for goods & services sold by merchants that accept ‘Marx Rewards’

Approved by

Central Bank Of Sri Lanka

Security and Compliance Auditor

Bank Grade Security with

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Company
  • About Us
  • Careers
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  • Investor Relations
  • Blog
  • Privacy Policy
  • Compliance & Security
  • Terms of Use
  • Sitemap
Consumer
  • Bill Payments
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  • Promotions
  • FAQ
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  • Platform Overview
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  • Online Payments
  • POS
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  • Payment links
  • Merchant App
  • SMS Marketing
  • Campaign Manager
  • CRM
  • Net Promoter Score
  • Merchant Portal Login
Developers
  • Business Partner Program
  • Sandbox Account
  • IPG API Documentation
  • Business Partner login
Contact
  • Merchant Sales
  • Inquiries
  • Customer Support
  • Integration Assistance
  • Office of the CEO

We are the payment, loyalty, rewards & marketing platform technology partner of thriving brands. We provide the payment intelligence and technology businesses need to succeed locally and globally, through one integration — propelling them further, faster.

  • +94 115 400 500
  • support@marx.lk
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