Banks Not Delivering the Experience Consumers Demand
The large gap between marketer and customer perceptions about delivering excellent customer experience shows that banks have much work to do
The large gap between marketer and customer perceptions about delivering excellent customer experience shows that banks have much work to do
Former enemies, FinTechs can now be a lifeline through partnerships, enabling banks to offer banking-as-a-service and embedded finance
Using data to build an emotional relationship with the customers based on the customers’ desired outcomes will result in great Customer Experience
The World Bank report says that you can be both big and diversified, or small and hyper-focused. However, in the future, life in the middle may not work as well.
According to Rohitha Perera, Founder and CEO of Crossborder Payments, the company which launched the new platform, Sri Lanka is well poised to become the regional (South Asia) hotbed for tech innovation and disruption. He says that Sri Lanka has often led in tech adoption in the region from starting with the commercial use of the internet in 1995 and providing online banking from 2000 onwards
CrossBorder Payments is a financial technology company on a mission to improve lives and enrich communities through the use of cutting- edge technology. Rohitha Perera Founder & Chief Executive Officer, believes in his vision to improve the relationship between man and money, is at the heart of catering to the unbanked and under banked populations